Options for Coverage
| Extended Warranty | Premium Support Contract | |
|---|---|---|
| Email Support |  | |
| Telephone Support | | |
| Labor | | |
| Travel | | |
| LICORbio Certified Parts | | |
| Reagent/Accessory Discount2 | – | 10% |
| Software Upgrade | – | Included |
| On-Site Preventive Maintenance | – | Annually |
Protect your investment, reduce downtime, and extend the lifespan of your instrument with a LICORbio Support Contract. Although our imagers are world renowned for their reliability, having a Support Contract will give you peace of mind when things don’t go as planned. Our Support Contracts cover the cost of all parts, labor, and travel1 in the event of an operational issue with your instrument, so you can focus on what you do best no matter what happens.
LICORbio is the sole manufacturer and service provider for Odyssey® Imaging Systems and Pearl® Imagers. Choose the level of support that fits your lab's unique needs.
| Extended Warranty | Premium Support Contract | |
|---|---|---|
| Email Support | | |
| Telephone Support | | |
| Labor | | |
| Travel | | |
| LICORbio Certified Parts | | |
| Reagent/Accessory Discount2 | – | 10% |
| Software Upgrade | – | Included |
| On-Site Preventive Maintenance | – | Annually |
Our team of experienced scientists is here to help you navigate the uncertainty of research. Rest assured that when you reach out to LICORbio, we will connect you with a knowledgeable expert who understands the challenges of your particular field.
If you are experiencing technical difficulties with your instrument, feel secure knowing that charges for technician labor and travel costs are always covered.
If your instrument requires replacement parts, you won’t incur any costs for new parts specifically designed and engineered to be fully compatible with your instrument.
You get all the benefits of the Extended Warranty Coverage, plus
For the duration of your contract, enjoy a 10% discount on most reagents and accessories purchased directly from LICORbio. Ask your representative for details, as some exclusions may apply.
Whenever we upgrade our imaging software, you will receive a complementary upgrade to the newest version.
Comply with Good Laboratory Practices (GLP) guidelines and reduce downtime due to equipment failure with annual preventive maintenance.
Additionally, you have the option to purchase standalone preventative maintenance for your instrument.
Email: sales@licorbio.com
Phone: 1-800-645-4267
FAX a purchase order to: 402-467-0819
Please have your instrument serial number available when you inquire.
Your instrument must meet certain specifications to be eligible for this coverage. Not all systems will meet eligibility requirements.
Do you have a legacy instrument? Please contact us to see if your instrument is eligible for this coverage.